Before a new resident moves in, each apartment home at Carol Stream Apartments is professionally painted and cleaned. Our maintenance team conducts a thorough inspection and completes general maintenance throughout the apartment. Finally, our office inspects everything to make sure your new home is ready for moving day!
You do not need to be home during a maintenance repair. When submitting a service request through the resident portal, please indicate if the maintenance team has permission to enter your apartment. Non-emergency service requests are performed during business hours.
You can submit a maintenance request through the Carol Stream Apartments resident portal any time. In the event of an emergency maintenance request, please call the office and we will address the issue as soon as possible.
You can pay rent online through the Carol Stream Apartments resident portal. We accept echeck payments with your bank acocunt information, and we can also accept credit card or debit card payments. Convenience fees apply for credit card or debit card transactions.
Yes, we require renters insurance for all apartment homes. We require a minimum of $100,000 liability and the property must be listed as an interested party. If you do not already have renters insurance, our preferred partner is ResidentShield.com.